Who we are
We are pleased to have you visit the Dor Real Estate website. We would like to inform you that Dor Real Estate is fully committed to this privacy policy. This includes respecting users’ privacy and ensuring that we take all available measures to protect users’ information and data, including their personal data, in accordance with applicable laws in the Kingdom of Saudi Arabia.
How do we collect and use data?
We collect your data when you send us an inquiry about our offers, visit our website, or express your interest through:
Website / Social Media / Messaging Application / Call Center
Participating in one of our events or visiting our stands
Visiting one of our sales offices or contacting sales consultants
We process, collect, or use data only as necessary to ensure we provide the best possible services to users. For example, some of our services may require you to register, create an account, or provide personal data. In such cases, we may ask for information such as your name, email address, and phone number.
What information do we collect?
The information we may collect (which may be collected automatically in some cases) includes:
Name, identity/residence details, date of birth, email address, phone number, nationality, gender, income details, geographic location, age, occupational details, financing details, Ministry of Municipal and Rural Affairs and Housing benefit details, government support records, Internet Protocol (IP) address, device information, browser type and language, the date and time of your request, the referral link (URL), cookies that may accurately identify the browser you are using or any of your accounts on our platforms, and details of your inquiry, as required by our legitimate business interests.
Why do we collect your information?
We process, collect, and use data only as reasonably necessary to ensure we provide the best services to our users. The purposes for which we collect data include, but are not limited to:
Responding to any inquiries or expressions of interest from you
Requesting your feedback and responding to complaints
Signing or entering into any type of contracts and agreements
Providing you with information tailored to your needs about our services and latest offers
Improving advertising service
Fulfilling any requests for after-sales service
Fulfilling our obligations under Saudi laws and regulations (‘Applicable Law’)
Informing you of changes to one or all of our core systems
To whom may we disclose your personal information?
We may disclose your data, as required by applicable law, to government agencies, law enforcement bodies, and other parties authorized to request such information. We may also disclose your data to any party to the extent permitted by applicable law. You may choose not to provide some of the personal information we request, and this will generally not affect your ability to access and benefit from our platforms. However, you may be unable to access some of the functionality of our platforms or some of the services we provide. Additionally, we may partner with third parties to: help us display and manage relevant advertising across multiple channels, including social media platforms; conduct audits and reviews; measure data quality, ensure customer satisfaction, improve customer experience, and share it with our call center on a daily basis. Similarly, we may share your information with funding agencies to fund customers upon request. Our third-party partners may also use cookies and non-cookie technologies to help us display our advertising to you based on your daily browsing activities and interests. We may also share your data with other government agencies as required by law.
How long do we retain your information?
We will only retain your personal information for as long as reasonably necessary, permitted by law, or required by applicable law.
Cookies and Tracking Technologies
In some cases, we may also collect your data through the use of cookies. The term “cookie” refers to a short piece of text that is downloaded and stored on a user’s hard drive and is primarily designed to improve the services we provide. Cookies will not be stored on your browser without your permission, and cookies take up only a small amount of hard drive space. We may send a cookie to your device when you attempt to access our Platforms. We may use other forms of tracking technologies in addition to cookies, such as pixel tags. Cookies and other tracking technologies allow us to recognize your device and customize your online browsing experience. They also help us track the services you access so we can send you news about those services. We also use cookies to measure site traffic patterns, identify which sections of our site you have visited, and measure transaction patterns in aggregated forms. We use these measurements to research and better understand user habits so we can improve the services we provide while ensuring that user data is protected. If you do not wish to receive cookies, you can set your browser to not accept them.
Consent
By using our Platforms, you agree to be bound by the terms of this Privacy Policy and to our use of your data in the manner described in this Policy.
Dor Real Estate Company disclaims any responsibility if the information available on our platforms is incorrect.
How to Contact Us?
If you have any questions regarding this policy, you can contact us through one of the following methods:
Email: info@dor.sa
Customer Service Number: 920009281