We are pleased with your visit to Dor Real Estate Company’s website. We inform you that Dor Real Estate is fully committed to this privacy policy. This includes respecting user privacy and ensuring that we take all available measures to protect user information and data, including their personal data, in accordance with the regulations in force in the Kingdom of Saudi Arabia.
How do we collect and use data?
We collect your data when you send us an inquiry about our offers, when you visit our website, or when you express interest through:
Website / Social Media / Messaging App / Call Center
Participating in one of our events or visiting our pavilions
When visiting one of our sales offices or contacting sales consultants
We process, collect, or use data only as necessary to ensure the provision of the best possible services to users. For example, some of our services may require you to register and create an account or provide your personal data. In such cases, we may ask you for some data such as your name, email address, and phone number.
What information do we collect?
The information we may collect (and which may be automatically collected in some cases) includes:
Name, identity/residency details, date of birth, email address, phone number, nationality, gender, income details, geographical location, age, profession data, financing details, details of benefiting from the Ministry of Municipal and Rural Affairs and Housing, government support record, Internet Protocol (IP) address, device information, browser type and language, date and time of your request, referral link (URL), and cookies that may precisely identify the browser you are using or any of your accounts on our platforms, and details of your inquiry, all as required by our legitimate business interests.
Why do we collect your information?
We process, collect, and use data only as necessary and reasonably to ensure the provision of the best services to our website users. The purposes for which we collect data include, but are not limited to:
Responding to any inquiries or expressions of interest from you
Requesting your feedback and responding to complaints
Signing or concluding any type of contracts and agreements
Providing you with customized information about our services and latest offers
Improving advertising service
Meeting any requests for after-sales services
Fulfilling our obligations under Saudi laws and regulations (‘Applicable Law’)
Informing you of changes to one or all of our core systems
To whom may we disclose your personal information?
We may disclose your data as required by the Applicable Law to government bodies, law enforcement agencies, and other entities authorized to request such information. We may also disclose your data to any party to the extent permitted by the Applicable Law. You may choose not to provide some of the personal information we request, and this will generally not affect your ability to access and use our platforms. However, you may not be able to access some functions of our platforms or some of the services we offer. Furthermore, we may partner with other parties to: help us display and manage relevant advertisements across multiple channels, including social media platforms, conduct auditing and review activities, measure data quality, ensure customer satisfaction and improve their experience, and share it with the call center daily. Similarly, we may share your information with financing entities for customer financing upon request. Our external partners may also use cookies and non-cookie-based technologies to help us display our advertisements to you based on your browsing activities and interests daily. We may also share your data with other government entities as required by law.
How long do we retain your information?
We will only retain your personal information for as long as reasonably necessary, legally permitted, or required by the Applicable Law.
Cookies and Tracking Technologies
In some cases, we may also collect your data through the use of cookies. The term ‘cookie’ refers to a short text downloaded and stored on the user’s hard drive, primarily designed to improve the services we provide. Cookies will not be stored on the browser you are using without your permission, and cookies occupy only a small amount of hard drive space. We may send a cookie to your device when you attempt to access our platforms. Other forms of tracking technologies we may use in addition to cookies include pixel tags. Cookies and other tracking technologies allow us to recognize your device and customize your online browsing experience. They also help us track the services you view so that we can send you news about these services. Furthermore, we use cookies to measure website traffic patterns, identify the sections you have visited on our site, and measure transaction patterns in aggregated forms. We use these measurements to research and understand user habits closely so that we can improve the services we provide while ensuring the best possible protection of user data. If you do not wish to receive cookies, you can adjust your browser so that your device does not accept them.
Consent
By using our platforms, you agree to be bound by the terms of this Privacy Policy and our use of your data in the manner described in this policy.
How to contact us?
If you have any inquiries related to this policy, you can contact us through one of the following methods:
Email: info@dor.sa
Customer Service Number: 920009281
Disclaimer
Dor Real Estate Company disclaims responsibility if the information available on our platforms is inaccurate, incomplete, or outdated. The information has been provided for general knowledge purposes only. Any reliance by you on such information is at your own risk. You also agree to take responsibility for monitoring changes to our platforms.